Contact

Our goal at Estes is to deliver responsive freight solutions and to remain accessible throughout the entire shipping process.

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We’re here to help! Please contact your local terminal, login to My Estes or use the form below to tell us how we can assist you.

Please complete the information below and provide a detailed description of how we can help you solve your shipping needs.

Please provide us with a description of the image or form you’re requesting (e.g., Bill of Lading, delivery receipt, claim form, insurance certificate, W9, etc.), or tell us about your specific documentation question.

Please provide us with more information to check on a claims status or if you have general claims filing questions.

Please provide us with more information to schedule, change or cancel a pickup or to check on a pickup status.

Please complete the information below for help with opening an Estes account, determining an existing account number, establishing a pricing program and other account-related assistance.

Please provide us with more information so we can better assist you.

Please enter your name.
Please enter a valid 10-digit PRO number.
Please enter a valid email address.
Please enter a valid phone number.
Please enter a valid 7-character quote number.
Please enter a helpful description so we can best answer your question.

Did you know?

You can sign up for a password-protected My Estes account online.

For more information, check out these resources:

Set up a new Estes account by phone:
1-866-ESTES4U (378-3748), Press 0-2110 or
1-804-353-1900, Ext. 2110

General service by phone:
1-877-268-4555

Did you know?

You can use My Estes to manage your claims.

Sign up or Log In

For more information, check out these resources:

Claims handling by phone (with an automated claim status option available 24/7)

Claim Resolution Services:
1-866-ESTES4U (378-3748), Press 0-2030 or
1-804-353-1900, Ext. 2030

Fax:
1-804-232-1407

Did you know?

You can use My Estes to schedule pickups from the BOL application.

For more information, check out these resources:

Estes Customer Care:
1-877-268-4555, Press 1

Did you know?

You can use My Estes to track freight, get transit times and request a pickup.

For more information, check out these resources:

If you need to reconsign your freight, it's best to call this number: 1-877-268-4555, Press 2

Tracking or reconsign by phone:
1-877-268-4555, Press 2

Did you know?

You can use My Estes to generate rate quotes.

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For more information, check out these resources:

Rate quotes by phone:

LTL quote:
1-866-ESTES4U (378-3748), Press 12

Time-critical quote:
1-800-645-3952

Volume and truckload quote:
1-866-ESTES4U (378-3748), Press 31

Did you know?

You can use My Estes to generate rate quotes.

Sign up or Log In

For more information, check out these resources:

General Invoice Inquiry:
1-866-ESTES4U (378-3748), Press 0-2533 or
1-804-353-1900, Ext. 2533

Accounts Receivable/Payment Services:
1-804-353-1900, Ext. 2186

Billing Dispute:
1-877-268-4555, Press 3

Assistance with ACH (Electronic Payments):
1-804-353-1900, Ext. 3300

Assistance with Check or Credit Card Payments:
1-804-353-1900, Ext. 3300

Credit Issues:
1-804-353-1900, Ext. 2817

Did you know?

Use the Image Retrieval tool on My Estes to request Weight & Research, Bill of Lading or Delivery Receipt Images.

Sign up or Log In

For more information, check out these resources:

Request a claim form by phone (with an automated claim status option available 24/7):
1-866-ESTES4U (378-3748), Press 0-2030 or
1-804-353-1900, Ext. 2030

Request a faxed image of a Bill of Lading or Dellivery Receipt by phone:
1-877-268-4555, Press 32

Did you know?

You can sign up for a password-protected My Estes account online.

For more information, check out these resources:

Technical help by phone:
1-866-ESTES4U (378-3748), Press 0-2600 or
1-804-353-1900, Ext. 2600

Did you know?

You can sign up for a password-protected My Estes account online.

For more information, check out these resources:

Set up a new Estes account by phone:
1-866-ESTES4U (378-3748), Press 0-2110 or
1-804-353-1900, Ext. 2110

Time-critical service:
1-800-645-3952 or timecritical@estes-express.com

General service by phone:
1-877-268-4555

Careers

Interested in joining our team? Learn more about Estes benefits and culture, review job openings and apply for specific open positions on our careers website at www.work4estes.com.

Corporate Headquarters

Office Location
3901 West Broad Street
Richmond, VA 23230
Hours: M–F 8:00 a.m.–5:00 p.m. ET
Postal Address
P.O. Box 25612
Richmond, VA 23260

Specific Departments

To reach a specific department in Estes' corporate office, please dial (804) 353-1900 and enter the appropriate extension from the list below.

Department Phone: (804) 353-1900 Fax
Payment Services Ext. 2186 (804) 359-9102
Credit Department Ext. 2817 (804) 204-1720
Claim Resolution Services Ext. 2030 (804) 232-1407
Customer Care Ext. 2500 (804) 359-9374
EDI Ext. 2600, press 2
Freight Bill Corrections Ext. 2455 (804) 359-9374
Information Technology Ext. 2600, press 1
Quotes Ext. 2269 (804) 359-9307
Sales Ext. 2699 (804) 980-7837
Rates Ext. 2269 (804) 359-9307