Contact
Please click on the topic below to reach the team or application that can assist you.
Log into your My Estes account. Not a My Estes user? Sign up today for an even better online experience.
How We Can Help
Search by PRO, BOL, Pickup Request, or Purchase Order number
Logged-in My Estes users have access to more shipping details, including financial information. Want to enjoy a greater level of shipment detail when tracking your shipments? Sign up today for a My Estes account.
Learn more about how you can track your shipments.
View BOL, delivery receipt, and weight & research certificates
Logged-in My Estes users may view document images immediately, including weight & research certificates. Non-logged-in users may request to receive BOL or delivery receipt images via email or fax. Want instant access to images? Sign up today for a My Estes account.
Learn more about how you can view and save your shipping documents.
Submit invoices and supporting information for review
Logged-in My Estes users have access to additional tools that make it easier and faster to upload supporting documentation, including the option to use Excel spreadsheets. Sign up today for a My Estes account.
Learn more about how to address rating and billing discrepancies.
Log into My Estes to easily schedule pickups online
Search by Pickup Request number
We'd love your feedback on our our new Pickup Visibility experience! Tell us what you think.
Want to save time with each pickup? Sign up today for a My Estes account.
Need to make a change or cancellation? Our Customer Care team is at your service:
| Pickup changes/cancellations email | estespickups@estes-express.com |
| Pickup changes/cancellations phone | 1-866-378-3748 |
Learn about job openings at Estes, as well as our culture, benefits, and local events
Current Customers
Use our application to get an estimate or quote for your next shipment
Logged-in My Estes users receive quotes with account-specific rates; non-logged-in users receive estimates based on our current rates. Sign up today for a My Estes account.
New to Estes
Quickly submit a request for a quote or more information
Enter your tracking number and zip code for real-time status updates
Need additional support? Our Final Mile team is at your service:
| Home Delivery email | HomeDelivery@estes-express.com |
| Home Delivery phone | 1-888-858-2684 |
Find answers to commonly asked questions about Final Mile deliveries.
Search by PRO, BOL, Pickup Request, or Purchase Order number
Logged-in My Estes users have access to a greater level of shipping details. Want more detail when tracking your shipments? Sign up today for a My Estes account.
Need additional support? Our Time Critical team is available to help 24 hours a day:
| Time Critical Guaranteed email | tc.custsrv@estes-express.com |
| Time Critical Guaranteed phone | 1-800-645-3952 |
Get a Quote
Learn more about our Time Critical Guaranteed solutions, including how to set up your first shipment.
Enter your tracking number for real-time status updates
Need additional support? The Estes Logistics team is at your service:
| Estes Logistics email | EstesLogistics@estes-express.com |
| Estes Logistics phone | 1-877-714-7504 |
Log into My Estes to easily submit claim forms and documents
Claims email
Claims phone
1-804-353-1900 - extension 2030
Find answers to commonly asked questions about submitting claims.
In-Transit Changes email
In-Transit Changes phone
Log into My Estes to quickly manage open invoices
Logged-in My Estes users can easily view open invoices—searchable by amount or by entering one or more PRO, Statement, Purchase Order, or Bill of Lading (BOL) number; users may also make full or partial payments through automated bank draft.
Learn more about how you can manage your invoice balances.
Log into My Estes to review tracking results and freight charges
Logged-in My Estes users can view all shipments picked up or delivered within a 30-day period and get detailed tracking results for each; when the logged-in user is the payor, freight charges are also displayed.
New to Estes?
Contact our sales team to get your shipment moving
Accounts Receivable Inquiries
Payments - ACH Support
Billtrust Setup Assistance
Check Payment Support
Learn more about the payment options available to you—including online, check, and credit card—as well as how to view your open balances.
My Estes Support
Web Services/API Support
EDI Support
Find answers to commonly asked questions about My Estes, Web Services, and EDI.
Media Inquiries email
Couldn’t find what you need?
Contact our Customer Care team via email or phone at 1-866-378-3748; for technical help, contact our Web Support team via email. Representatives are available Monday to Friday, from 8:00am to 6:00pm, Eastern Standard Time.
Corporate Headquarters
| Office Location 3901 West Broad Street Richmond, VA 23230 Hours: M–F 8 a.m.–5 p.m. ET |
Postal Address P.O. Box 25612 Richmond, VA 23260 |
Phone 1-866-ESTES4U (378-3748) |